Responsibilities:

• To ensure a high level of customer satisfaction always.
• To supervise, give directives and ensure a smooth flow of activities in the restaurant.
• To communicate pleasantly and courteously with the guests, management and the staff at the hotel.
•  Ensure cleanliness of the restaurant, customer areas and the restaurant surrounding.
•  Ensuring correct operation and balancing of cash registers as well as daily reporting.
•  Organising of the restaurant roster to ensure all shifts deliver high quality service standards.
• Covering extra shifts when necessary in case there is shortage of staff to ensure service standards are maintained.
•  Ensure food and beverages are served to a consistent quality standard.
• To ensure the restaurant remains in an impeccable state.
•  To ensure all tasks for setting up, serving and closing are done correctly.
• Supervise the accurate taking, setting up and confirmation of bookings.
• To develop a harmonious team amongst all staff of the restaurant.
• To maintain a high standard of morale among the staff.
• To ensure responsible alcohol service policies are implemented and maintained.
• To maintain hygienic food handling practices and cleanliness of all staff in the restaurant.
•  To communicate all stock shortages to the accountant in a timely manner.
•  To maintain bar/restaurant inventory according to stock levels and advise on re-ordering need.
•  To support the executive and the head chef in maintaining a harmonious environment between kitchen and floor.

•  To communicate with the operations manager regarding any problems or changes needed in the restaurant.
•  Handling customer complaints in the most diplomatic manner.
• To ensure restaurant equipment are maintained in good working conditions by organizing for  repairs and improvements for greater efficiency.
•  To assist the management in developing systems and reviewing of standard operating procedures.
• To offer induction training to new staff in the restaurant.
•  To ensure effective communication by holding staff meetings and briefings on a regular basis to impact knowledge and information.

•  To hold regular on-the-job training sessions to ensure staff can perform their duties as expected.
• To maintain a high degree of interests in self-development. This is displayed by making suggestions for realistic improvements.
•  To promote and maintain good employee relation.
• To ensure all restaurant KPI’s are met.
• Any other duty as assigned from time to time.

Qaulifications:

•  Degree/diploma in hospitality management or related field
•  At least 3 years of experience.

Visit: www.hooray.co.ke to register your details and apply.