Are you passionate about ensuring top-quality products and food safety standards? We are looking for a skilled and detail-oriented Quality Assurance Manager to join our team!

As the Quality Assurance Manager, you will oversee all quality control activities, ensuring our products meet the highest standards of quality, safety, and compliance throughout the production process. From the development of quality management systems to leading audits, you will play a key role in maintaining and improving our quality assurance processes.

Key Responsibilities:

• Quality System Management
  Develop, implement, and maintain the company’s Quality Management System (QMS) in line with food safety standards (HACCP, GlobalG.A.P., BRC, ISO 22000).
  Lead the development and documentation of the HACCP program, ensuring all PRPs and system records are up to date.

• Inspection & Monitoring
  Oversee quality control throughout the production process, including intake, sorting, grading, packing, cold storage, and dispatch. Ensure incoming materials and finished products meet strict safety and quality specifications.

• Audits & Compliance
  Coordinate and prepare for internal and external audits, regulatory inspections, and customer audits. Lead corrective actions and preventive measures in response to audit findings.

• Documentation & Record-Keeping
  Maintain accurate records, including SOPs, non-conformance reports, traceability documents, and inspection logs. Ensure full product traceability from farm to dispatch.

• Staff Training & Supervision
  Train and supervise the Quality Assurance team, including quality controllers, lab technicians, hygiene supervisors, and other key staff. Ensure staff is well-versed in food safety practices and quality protocols.

• Lab Testing Oversight
  Manage laboratory testing of products for residues, firmness, Brix, and other quality measures. Interpret results and implement corrective actions where necessary.

• Continuous Improvement
  Identify opportunities for improvement in quality processes, reduce waste, enhance consistency, and improve customer satisfaction. Implement quality improvement initiatives across the facility.

• Customer & Market Requirements
  Coordinate with the commercial team to meet customer specifications and export market standards. Investigate and resolve client complaints or quality-related issues.

Required Qualifications & Experience:

• Education: Bachelor’s degree in Food Science, Agriculture, Microbiology, or a related field. A Master’s degree in Food Safety or Quality Management is a plus.

• Certifications: HACCP, GlobalG.A.P., BRCGS, ISO 22000, FSSC 22000, or related food safety certifications. Lead Auditor or Internal Auditor certification is desirable.

• Experience:

  • Minimum 5–7 years in quality assurance or control within the fresh produce or food manufacturing industry.

  • At least 2–3 years in a leadership or supervisory role in a packhouse or food manufacturing facility.

  • Expertise in post-harvest handling, traceability systems, and regulatory compliance.

Key Skills & Competencies:

• Strong leadership and supervisory skills to manage a team effectively.

• In-depth knowledge of quality management systems, food safety standards, and industry regulations.

• Excellent communication skills, both verbal and written, for reporting and staff interaction.

• Analytical mindset with attention to detail and the ability to solve problems quickly.

• IT proficiency in MS Office Suite (Excel, Word) and quality tracking systems.

Desired Personality Traits:

• Detail-oriented with a commitment to integrity and ethical judgment.

• Analytical thinker with the ability to continuously improve processes.

• Organized and systematic approach to quality management.

• Assertive, with the ability to make firm decisions when necessary.

• Strong communicator who can lead by example and support a diverse team.

Key Performance Indicators (KPIs):

• Percentage of export-grade products meeting customer specifications.

• Success rate of internal and external audits.

• Hygiene compliance scores and food safety incident rate.

• Training completion rates and staff performance in quality audits.

• Reduction in waste and rejections due to quality issues.

• Customer satisfaction improvement through quality initiatives.