Position Summary

The Restaurant Supervisor will ensure smooth daily operations of the resort’s dining outlets, focusing on guest service excellence, staff coordination, and compliance with hospitality standards.

Key Responsibilities

• Oversee front-of-house operations, ensuring prompt and professional guest service.
• Monitor staff schedules, attendance, and performance.
• Handle guest complaints and resolve service issues effectively.
• Ensure compliance with resort policies, labor laws, and safety regulations.
• Coordinate with kitchen staff for seamless service delivery.
• Conduct daily briefings and motivate staff to achieve service goals.
• Assist in training programs for waitstaff and bartenders.

Key Performance Indicators (KPIs)

• Guest satisfaction scores on service quality.
• Table turnover rate and service efficiency.
• Compliance with labor and safety audits.
• Staff punctuality and performance ratings.
• Revenue growth and upselling success.