Job Title: Waiter/Waitress

Summary

We are looking for a motivated and customer-oriented Waiter/Waitress to join our hospitality team. The successful candidate will provide excellent service, ensure guest satisfaction, and maintain high standards of professionalism in a fast-paced dining environment.

Key Responsibilities

• Guest greeting: Welcome customers warmly and escort them to their tables.

• Order management: Accurately take food and beverage orders, noting dietary needs.

• Food service: Deliver meals and drinks promptly with proper presentation.

• Upselling: Recommend specials and complementary items to enhance guest experience.

• Customer care: Check in with guests, resolve complaints, and ensure satisfaction.

• Payment handling: Process bills, including cash, card, and mobile payments (e.g., M-Pesa).

• Cleanliness: Maintain hygiene standards by clearing tables and ensuring dining areas are tidy.

• Team collaboration: Work closely with kitchen staff and fellow servers to deliver seamless service.

Qualifications

• Experience: Prior experience in hospitality or customer service preferred.

• Communication skills: Ability to interact politely and professionally with guests and staff.

• Multitasking: Handle multiple tables and tasks efficiently.

• Physical stamina: Comfortable standing for long hours and carrying trays.

• Teamwork: Cooperative attitude and willingness to support colleagues.

• Attention to detail: Ensure accuracy in orders and presentation.

• Flexibility: Availability to work evenings, weekends, and holidays.

Educational Requirements

• Hospitality training: Diploma in hospitality management, food & beverage service, or related field is an added advantage.

• Language proficiency: Fluency in English required; knowledge of additional languages (e.g., Kiswahili, French) is a plus.

• Food safety knowledge: Basic training in hygiene and food handling preferred.